The promise that the price holds is only worth anything if there are consequences behind it. These are the consequences.
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An offer is made against the seller's description. Where the vehicle matches that description, the offer is the amount paid.
A buyer may revise where the vehicle materially differs from what was described — an undeclared category marker, damage that was not mentioned, mileage substantially different from that stated. They may not revise because they have reconsidered, because the market moved, or because they think the seller will accept less on the day.
| Measure | What it captures |
|---|---|
| Offer honoured | Whether the amount paid matched the amount accepted |
| Average reduction | Where an offer was revised, by how much |
| Reason given | Whether the stated reason was supported by the description |
| Payment timing | How long between collection and cleared funds |
| Collection reliability | Attendance against the agreed slot |
| Complaints | Volume and outcome |
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These measures form a buyer's offer certainty score, shown to sellers alongside the money. A buyer who reduces often carries a visible score that costs them business — that is the first and most effective sanction.
Beyond that: repeated unjustified reductions bring a review and then removal. Non-payment brings immediate removal. Neither is discretionary, because a rule applied sometimes is not a rule.
The scoring is not live yet — it needs completed transactions to be calculated fairly, and we will not publish a number we cannot stand behind. The recording is live from the first sale.
If a buyer reduced your price on an accurately described car, tell us. It is recorded, it affects their standing, and it is the mechanism the whole platform depends on. How to report it.
Questions
Only where the vehicle materially differs from the description given. Not because they have changed their mind.
Immediate removal from the platform, and we intervene directly. The contract of sale is between you and them, so any legal remedy lies against the buyer.
See becoming a buyer. We check company status, trading history and finance settlement capability first.
Tell us about it once. We check the market and come back with the strongest price we can confirm.
Takes a couple of minutes.
Free · No obligation · No pressure to accept anything